Refund policy

【Cancellation, Returns, and Exchange Policy】

We prioritize our customers' satisfaction and provide high-quality products. We are also flexible in addressing pre-purchase inquiries to ensure that you can make your purchase with confidence. However, please note that we generally do not accept cancellations, returns, or exchanges initiated by customers. Nevertheless, we will make exceptions in the following cases:

(1) When the received product differs from your order: If you receive a product that is different from what you ordered, please take a photo and attach it to your message when contacting us. After verifying the situation, we will take appropriate actions.

 

(2) In cases of damage or loss during shipping: If your product arrives damaged, please take a photo and attach it to your message when contacting us. Additionally, if your product has not arrived within a reasonable time, we will consider the possibility of loss or misdelivery and collaborate with the shipping company to resolve the issue.

We are committed to prioritizing your happiness and satisfaction as our valued customer. In cases where issues arise based on the above policy, we will provide heartfelt support. If you have any questions or uncertainties, please do not hesitate to reach out to us.

 

For customers located in the European Union, additional statutory consumer rights may apply, including the right of withdrawal under applicable EU consumer protection laws.

Where required by applicable law, customers may exercise their right of withdrawal within 14 days from the day on which they receive the final item of their order by using the withdrawal request functionality provided on our store or by contacting us directly.

Customers are responsible for the cost of returning items unless otherwise required by applicable law.

Nothing in this policy is intended to limit or exclude any rights granted under applicable consumer protection laws.